Our uniformed and friendly Customer Service Teams welcome the public to a variety of events, greeting attendees whilst scanning and conducting ticket checks.
Our teams provide valued support at busy entrances, providing reassurance and guidance to members of the public as they navigate their way into large outdoor events. Our customer service teams work independently, or alongside our security and stewarding operatives to speed up the entry and exit lanes, they are on hand for event-related information.
Right Guard Security Customer Service Teams support security and stewarding colleagues with their customer-focused approach:
- Maximising customer experience
- Reducing queue times
- General information
- Effective administration processing
- Lost and found
- Way finders and ushers
- Welfare support and missing/vulnerable persons
- Programme selling and premium car parking
Right Guard Security is an ACS approved contractor for Door Supervision services; meeting British Standards BS 7960:2016 and a member of the UK Crowd Management Association.
On-going training and continued professional development are provided by our sister company Mission Training.